Refund policy

Refund & Replacement Policy
Last updated: October 2026

Our promise: if something isn't right with your order, we'll make it right - fast.

CUSTOM-LOADED PRODUCTS
Every TeslaFX USB drive is custom loaded to order based on your specific selections. Because each drive is custom loaded to your specifications, we are unable to accept returns or issue refunds for change of mind once your order has shipped. Exceptions can be made in certain circumstances, please reach out if there are issues. 

We encourage you to use the preview features in our builder to review your selections carefully before placing your order.

WE WILL REPLACE YOUR DRIVE FOR FREE IF:
- The drive is not recognized by your Tesla (after troubleshooting)
- One or more of your selected shows or sounds is missing or incorrect
- The drive fails to function within 30 days of delivery
- The drive was damaged in shipping
- The wrong item was sent

To request a replacement, contact us (https://tesla-fx.org/pages/contact) with your order number, your Tesla model and software version, and a description of the issue. We typically respond within 1 business day and will ship your replacement promptly.

BEFORE REQUESTING A REPLACEMENT
Many issues can be resolved quickly. Please check our FAQ (https://tesla-fx.org/pages/faq) and try the following:
- Confirm you are using the correct USB port for your model - glovebox port on 2021+ Model 3/Y, front center console USB-A on older models
- Try reinserting the drive and waiting 15 seconds
- Reboot your touchscreen (hold both scroll wheels until the screen restarts) and reinsert
- Confirm your Tesla software is v2022.x or later
- Ensure the drive has not been plugged into a Sentry Mode port (this will reformat it)

WHAT IS NOT COVERED
- Drives that were reformatted by Tesla's Sentry Mode / dashcam feature
- Physical damage caused by misuse, dropping, or bending the drive
- Change of mind once your order has shipped
- Incompatibility with Cybertruck (currently unsupported - noted on our site)
- Issues caused by Tesla software versions older than 2022.x

ORDER CANCELLATIONS
You may cancel your order for a full refund if you contact us before your order ships. Please reach out as soon as possible after placing your order. Once an order has shipped, cancellation is no longer possible.

INCORRECT SELECTIONS
If you made an error in your show or sound selection, contact us (https://tesla-fx.org/pages/contact) and a new drive can be ordered at a discounted rate. If your order hasn't shipped yet, tell us right away and we may be able to update it.

USB EXTENDER CABLE
The USB Extender Cable is eligible for return within 30 days of delivery if unused and in original condition. Contact us to arrange a return.

CONTACT US
For any questions about your order or this policy, reach us at https://tesla-fx.org/pages/contact. Please include your order number in all correspondence.